What to do after a fire, in the right order
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We've got your information and are on it. Keep your phone handy - we'll be in touch right away.
Or call (844) 543-5757 nowPlain-language guides for the days and weeks after a house fire in the Seattle area: what to clean and what to leave alone, what things cost, how long each stage takes, and how to keep the claim moving.
These guides are written for homeowners, not adjusters or contractors. They describe how things usually go in Western Washington; your own loss, policy and house decide the specifics, and dispatch will give you a straight answer about your situation any hour of the day.
Questions homeowners ask us
Can I start cleaning soot myself?
Light soot on hard, non-porous surfaces can be wiped with a dry chemical sponge, but wet-wiping soot smears it into paint and fabric permanently, and wiping without respiratory protection is a health risk. The guides explain what is safe to do before the crew arrives.
Who do I call first, the insurer or a restoration company?
Both the same day. Your policy requires you to protect the property from further damage, which is what board-up, tarping and drying do, and the crew's documentation is what the adjuster works from.
Just had a fire?
Call. Board-up and the first cleanup steps start the same day, and we walk you through what comes next.